Terms of Service
Before anything else: if we ever end up in a dispute, Sections 14–16 send it to binding individual arbitration — no jury trials, no class actions — where the law allows. That affects your rights, so read those sections.
1. The deal
These Terms cover (a) using sueshield.com, (b) submitting the intake form, and (c) use of badges and status records we issue. Paid work is governed by a separate signed agreement — not these Terms. Using the site means you accept them.
2. Not a law firm
SueShield is a technical remediation firm. Nothing here or in any exchange with us is legal advice, and no attorney-client relationship exists with us. Legal questions go to licensed counsel of your choosing.
3. Not the government
We're a private company. No badge, level, or record we issue is issued, approved, or endorsed by any government.
4. No outcome guarantees
Audits, remediation, records, and badges document defined work as of stated dates. They are not a guarantee of compliance with the ADA or any law, and they don't determine the outcome of any claim, demand, investigation, settlement, or lawsuit. Nobody can stop someone from filing a claim — including us.
5. Inquiries create nothing
Submitting the form doesn't create an engagement, a quote obligation, or eligibility for any status level. Engagements exist only under a signed written agreement.
6. Your submissions
You confirm what you submit is accurate and that you're authorized to act for the company you name. Keep passwords, source code, and confidential legal materials out of the form.
7. Fair use of the site
Don't interfere with the site's operation, scrape records for misleading reuse, submit false or infringing material, or use the site to break the law or violate others' rights.
8. Badges are licensed, not sold
Qualifying clients get a narrow display license — revocable, non-exclusive, non-transferable — for the applicable badge — for the approved company and domain only, linked to its public record, unmodified, never presented as a government credential, and only while the record is valid. Expired, suspended, or revoked means the badge comes down promptly.
9. Records: accuracy over vanity
We may correct, update, suspend, expire, or revoke any record that would otherwise be inaccurate or misleading, and record states are public. Records may not be altered, misquoted, or presented out of context, and no record may be described as "certified by the government," "guaranteed compliant," or protection from lawsuits.
10. Scope and dates are the whole point
Findings and statuses attach to the defined scope — the listed pages, templates, components, functionality, environments, and criteria — as of the listed dates. They don't cover what wasn't reviewed or what changed afterward. Reports are prepared for the client and the engagement's stated purposes; third-party reliance is limited as the engagement provides, and no third party — including anyone reviewing a record in a dispute — acquires rights against SueShield by relying on it.
11. Fees and refunds
The website sells nothing directly; fees live in the signed agreement. Unless that agreement says otherwise, fees compensate work performed and documentation maintained, are earned as the work happens, and are not refundable based on the outcome, settlement, dismissal, or other resolution of any legal matter.
12. As-is website; liability cap
THE WEBSITE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND TO THE FULLEST EXTENT PERMITTED BY LAW. TO THAT SAME EXTENT, SUESHIELD'S TOTAL LIABILITY ARISING FROM WEBSITE USE WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS, AND WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES. Liability for paid work is governed by the signed agreement.
13. Indemnification
You'll indemnify SueShield against claims and costs (including reasonable attorneys' fees) arising from your breach of these Terms or misuse of the site, a badge, or a record.
14. Talk first
Before arbitration, the party raising a dispute sends a written description to info@sueshield.com, and both sides try in good faith to resolve it within 60 days.
15. Binding arbitration; jury waiver
READ CAREFULLY. Except as Section 16 provides, disputes arising from these Terms or use of this website are resolved by binding individual arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, not in court. Judgment on the award may be entered in any court of competent jurisdiction. BOTH SIDES WAIVE TRIAL BY JURY. Disputes must be brought individually — no class, consolidated, or representative proceedings. If that waiver is unenforceable for a claim, that claim proceeds in court. You may opt out of arbitration by emailing info@sueshield.com with subject "Arbitration Opt-Out" within 30 days of first accepting these Terms. This section doesn't apply where prohibited by law.
16. Exceptions
Either side may use small-claims court for qualifying individual claims, seek emergency injunctive relief, or bring intellectual-property claims in a court of competent jurisdiction.
17. Housekeeping
New York law governs, with venue in the state or federal courts of New York for permitted proceedings. Claims must be brought within one year of accruing, where the law allows that limit. You can't assign these Terms without our consent; we may assign them in a merger, acquisition, or asset sale. Not enforcing a provision isn't waiving it. If a provision fails, the rest stand. These Terms plus the Privacy Policy are the entire agreement about website use; signed service agreements govern paid work.
18. Updates
We may revise these Terms; the effective date shows the latest version. Material changes to dispute-resolution provisions get fresh, affirmative acceptance where required.
19. Contact
SueShield · info@sueshield.com